Industries · Customer service
Resolution, not deflection.
Callers don't want a menu — they want it fixed. Dialogus identifies the caller, files the complaint with a folio, applies the compensation your policy allows and sends the whole trail by SMS, while they're still on the line.
One call in customer serviceLive
My order arrived incomplete.
I see it. Filing folio Q-90412 and sending a voucher by SMS — done.
Case resolved · voucher sent ✓
→
Folio Q-90412in Operations
Voucher applied$120 ✓
SMS trailsent 14:07
Every call ends as evidence — audio, transcript, action, and outcome — ready for your team and for the next improvement.
94%
first-call resolution
2m 41s
average case, open to close
What Dialogus runs
01
Folio created and read back on the call
02
Vouchers and refunds applied within policy
03
SMS trail delivered before hangup
Resolved on the first call.